Refund/Return Policy

As the purchaser of items from Petale Haus, the purchaser agrees that:

• All sales are final.
• As flowers are a perishable item, returns are only accepted under the following circumstances:
  • All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

• • We will happily replace any damaged item, which may have had its quality affected during shipping.

• • Returns are accepted on a “quality” basis only —issues of “not liking” the arrangement are not grounds for a return.

• As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.

• If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.

• As all flowers are not always in season, or not in stock, Petale Haus reserves the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call, and check its availability.

• If no name is specified for the “card message”, we will put the name of the sender on the card.

• Delivery times are based off a first come-first serve basis.

• If you require a timed delivery, please call, and speak with our designers to make those arrangements. ·       Petale Haus reserves the right to our own creative discretion. The client is hiring us as the artist and is giving up their right to control every single stem placement. 

• It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, so as not to spoil surprises.

• Expedited or same-day delivery will incur an additional charge upon purchase and will not be refunded if cancelled.